Zurich adds Reframe Cancer support services for Group Critical Illness customers

Reframe is delighted to announce a new partnership with Zurich Corporate Risk to provide Cancer Support and Information Hub services to Zurich’s Group Critical Illness customers and their employees.

Reframe’s Cancer Support Service will bring support to those that have received a new cancer diagnosis and ensure they have a dedicated expert to help access the right information, specialists and support at a time when it’s needed most. The service includes access to Reframe Information Hub, which helps to increase awareness of symptoms to encourage earlier detection of cancer and can help to identify cancer risks and promote healthy lifestyle choices. The Information Hub is available to insured members, regardless of whether they have cancer or not.

Reframe Cancer Support Service:

Reframe creates a safe and supportive space where those affected by cancer can discuss their concerns and fears. The cancer support service provides expert help, support and advocacy, following a new cancer diagnosis, including:

• 28hrs of support from a dedicated support team over a two-year period.
• Access to a support team including a Cancer Nurse Specialist and Cancer Support Manager, with an in-depth knowledge of NHS healthcare process and practices.
• A personalised support plan, tailored to the needs of the individual.
• Information from the team on a range of complex emotional, clinical and financial concerns, as well as practical support for those who may be feeling overwhelmed.
• Guidance to better understand the options, address any concerns and access professional help to navigate the UK’s healthcare system.
• Cancer Nurse Specialists will send out relevant, verified sources of information to help with decision making surrounding care.
• An online portal to access the support team and resources via online chat.
• Fast and easy access and support in as little as 24hrs after registering.

Reframe Information Hub:

Reframe also offers customers access to the Information Hub, which can support customers to make good choices and stay fit and healthy. The Information Hub includes:

• Secure access to an interactive online and mobile health and wellbeing service.
• Suggestions on how to make positive and healthy lifestyle choices.
• A wide range of cancer focused health information and content.
• Information on some cancer symptoms to increase awareness and encourage earlier detection which can help to reduce cancer risks.
• Information on how to access the Cancer Support Service.

Commenting on the launch, Nick Homer, Head of Market Management said:

“We are delighted to introduce our new Cancer Support Service, provided by Reframe, for our Group Critical Illness customers. Reframe is a leader in cancer support and we believe customers will value the support they provide. Access to the cancer support service is available upon diagnosis – there is no requirement to meet the definition for a claim – so those that need the support can access it immediately.

“Wellbeing and prevention are also important to staying in good health which is why we’re pleased to provide insured members with access to the Reframe Information Hub as well.”

Mark Stephenson, CEO of Reframe Cancer said:

"We are proud to partner with Zurich to provide comprehensive cancer navigation and support services to their Group Critical Illness policy. This collaboration is a testament to our shared dedication to enhancing the well-being of individuals facing cancer.

“By integrating our CQC regulated services, we will provide insured members with the crucial clinical guidance and support they need during their cancer journey to support optimal patient outcomes, enhancing Private Medical Insurance or for the majority, NHS treatment."