How does our support work?
Getting to know our clients
Our client support navigators identify the initial support and information that an individual needs. An experienced case manager will then be assigned to them. This Reframer will be there throughout their journey to answer questions, coordinate services and point them in the right direction, including to HR teams and front-line staff.
We take care of the practical things, however small, such as arranging travel to appointments, helping with wig selection and finding help for around the house. Meanwhile our cancer nurse specialists are on hand for clinical matters such as discussing second opinions, managing side effects and reducing the risk of infection at work.
Our bespoke support plan is available to those who want us by their side more regularly. We’ll understand their priorities and work towards short and long terms goals at their chosen pace. We’ll also work with them and their employer on safely returning to work. Looking ahead to ensure people feel supported and confident with the next steps of their journey.