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Whether you’re looking for general advice, support with one of our services, or a quote – we’re here to help!

General enquiries

Call: 0207 965 0286
Email: hello@reframe.co.uk

Our support team

Call: 0207 965 0309
Email: support@reframe.co.uk

Feedback and Complaints

Reframe is committed to delivering a high-quality service to our customers and clients and quality assurance is a key part of our delivery. We are continually striving to improve the quality of the service we deliver and appreciate your feedback to help us to achieve this. Should we not meet your expectations we are committed to resolving these issues to mutual satisfaction.

Call: 0207 965 0290
Email: enquiries@reframe.co.uk

What happens next?

A written acknowledgement will be provided within 3 working days of receiving a complaint. A full written response will be provided within 20 working days of receiving a complaint when the outcome of the investigation is known, and findings have concluded. Where this is not possible due to the complexity of the investigation, a holding letter will be provided within 20 working days explaining the reason for not being able to provide a full and final response and indicate when one will be likely. A copy of our complaint policy is available upon request.

Insights

View our latest insights and stories

A toolbox of ideas for supporting furloughed staff

An abundance of employees and employers are normalising to the recent furlough measures. Here are a few ways in which employers can support their furloughed staff through this time.

HR checklist

Guidance on how to support employees who are, or will become carers A carer can be anyone, of any age, who provides unpaid support to someone who is ill, disabled

Millennial carers: the hidden community

Millennials have often been dubbed the snowflake generation, but set aside anything you've heard about this group and let’s consider a hidden section of their CV; their life as a carer. And an unpaid one at that.

Impact of caring on mental wellbeing

Lockdown, isolation and remote working are all factors impacting mental wellbeing at the moment. But what if you are also an unpaid carer?

Dealing with bereavement at work

Talking about death is still an uncomfortable discussion, especially in the workplace. Read our article detailing how you can break this process down into steps and provide support for your employees.