Everyone’s experience is unique.

Whether you came to terms with your diagnosis quickly or are frustrated that life is not the same – it’s ok to feel however you do.

We will be with you and your family at every step, ensuring you find the right information, specialists and the support you need. Some of us have roots in the NHS. Some of us come from private medical providers. Collectively, we understand how to make the healthcare system work in your best interest. Working equally across the private and public sectors, putting you rather than the system at the heart of your care. 

Our support team

client navigator Iqra
Iqra

Client support navigator

client navigator sanya
Sanya

Client support navigator

case manager lorraine
Lorraine

Case manager

case manager jodie
Jodie

Case manager

nurse suzanne
Suzanne

Cancer nurse specialist

nurse rebecca
Rebecca

Cancer nurse specialist

nurse theresa
Theresa

Cancer nurse specialist

Reframe clinical director
Linda

Clinical Director

Client support navigators

Your first point of contact

Here for immediate concerns and to identify initial support or information that you may require.

Understand your situation and recommend the most appropriate path of support for you.

Guide you through the registration process at your own pace.

Answer questions, share trusted information and point you in the right direction.

Arrange fast-track diagnostic testing if you require or if you’re worried about a symptom or lump.

Case managers

Your main contact

Build a trusted relationship as your main point of contact throughout your journey.

Understand what matters most to you and set goals to work towards.

Determine the areas of your life that need support, such as your home and work, your family and social life, and your mind and body.

Find and share local services and resources that we trust.

Take care of practical things including travel arrangements, child support, complementary therapy and will writing.

Recommend the most appropriate specialists if you require a second opinion.

Liaise with your hospital to follow up on medical records, x-rays, scan results and chase appointments.

Prepare you to return to work and liaise with your employer if need be.

Cancer nurse specialists

Expert contact if you need

Recommend ways to manage symptoms, side effects and wound care.

Translate medical jargon and explain how other healthcare professional can be involved in your journey.

Explain medical procedures and prepare you for appointments and treatment.

Attend your second opinion to take notes, be your advocate and send a summary of the consultations afterwards.

Ensure fertility issues have been covered before treatment and help with conversations after.

Recommend a reputable nutritionist if you need.